“Safe, fast, reliable” is in our logo. This page sets out what that means in detail: every commitment with the condition under which it applies – and, at the end, what we do not promise.
In short
The price is in the written quote before we start. Final cleaning comes with a handover guarantee if the handover takes place within three days. Goods in transit are insured up to CHF 200,000 per vehicle. In an emergency we come the same day if a team is free, and we work until 10 pm.
Commitments and their conditions
| Commitment | What exactly applies |
|---|---|
| Answer the same day | We respond to enquiries by phone, WhatsApp or form on the same day. You can reach us Monday to Friday 8 am–10 pm, Saturday 8 am–8 pm, Sunday 1–6 pm. Enquiries outside these hours are answered on the next day we are available. |
| Price before we start | You receive a written quote before we start. Moves and cleaning are quoted at a fixed price; clearance by working time and volume or, on request, at a fixed price. Surcharges – for single items over 100 kg or for emergency jobs – are stated in the quote. |
| Published rates | Our typical prices are on the website: moving prices, clearance costs, move-out cleaning costs. |
| Free survey | On site or by video call, without obligation. |
| Handover guarantee | If the property manager objects to the cleaning at the flat handover, we re-clean free of charge until the flat is accepted. Condition: the handover takes place within three days of the cleaning, the flat is not used until then, and we know the handover date. |
| Insurance | Carrier’s liability insurance with Allianz Suisse: CHF 200,000 per vehicle. Business liability insurance: CHF 5 million per year. |
| Emergencies | The same day if a team is free; otherwise we tell you on the phone when the next free slot is. We work until 10 pm, and until midnight with your neighbours’ consent. More: emergency service. |
| Items found | Documents, jewellery, cash and other valuables that we find while clearing are handed over to you. |
| Disposal | Properly; electrical devices and hazardous waste kept separate. We do not transport gas cylinders or flammable liquids. |
| Payment | By TWINT, in cash or by invoice. |
| Languages | German, English and Turkish on the phone; in writing (email, WhatsApp) also French and Italian. |
What we do not promise
- No 24-hour service: we can be reached at the hours stated.
- No arrival “within two hours”: on the phone you find out whether a team is free.
- No price without details of scope and access: that is what the survey is for.
- No credit for and no donation of cleared items: what we clear is disposed of.
Where to find it in writing
What is binding is what your quote and our terms and conditions say. This page summarises what applies there to every job. If something does not match what we committed to, write to us via the contact form, choosing the topic “Report damage or make a complaint”.
Frequently asked questions
Does the fixed price still apply if there is more to move on the day than discussed?
The fixed price applies to the scope of the quote. If extra work arises – for example additional goods or a lift that is out of order – we inform you before carrying it out.
What does “the same day” mean in an emergency?
That we come on the day you call if a team is free. If none is free, we tell you so on the phone and name the next free slot.
Why does the handover guarantee have conditions?
Because we can only stand behind the condition in which we handed the flat over. If the flat is still used after the cleaning, or the handover takes place much later, that condition has changed.
Are the prices with or without VAT?
Our rates include VAT. The quote states the amount you pay.